Complex Care Coordinator

HIRING: Complex Care Coordinator 

LOCATION: Newburyport, MA

SALARY: $27-$30/hr.


  • Ensures timely medical, dental, and psychiatric care is provided to Individuals in their assigned caseload; coordinates medical evaluations and other consultations, as required.
  • Maintains Individual’s records, including but not limited to: health care provider orders, protocols, and care coordination documentation.
  • Provides ongoing training and in-service education to management and staff as directed by DON.
  • Works in a collaborative, team-oriented fashion with the program management and the nursing team.
  • Ensures all recommendations and follow-up treatment are completed in a timely manner.
  • Knowledgeable about regulations and statutes governing licensure and certifications, MAP; human rights; PBS and any additional regulating bodies.
  • Ensures adherence to all DDS and MAP regulations through quality assurance.
  • Assist with Policy creation/revision …….
  • Other duties as assigned.


  • Bachelor’s Degree in social work, human services, or related field
  • Maintain CPR and First Aid certification
  • At least (2) two years of professional experience required; home care and/or community-based residential programming preferred
  • Experience working with Individuals with intellectual and developmental disabilities preferred
  • MAP certification preferred; prior MAP experience required
  • Strong organizational and multi-tasking skills
  • Must be able to handle a wide variety of people and situations calmly, professionally, and confidentially
  • Demonstrates a high energy level, professional demeanor, and the ability to work independently and as part of a team
  • Proficient in Microsoft Office Suite and Google Suite
  • Valid driver’s license and willingness to drive to Program locations throughout the North Shore and Merrimac valley

Our Mission

Turning Point, Inc. is a non-profit organization that is committed to providing exceptional services to individuals with intellectual and developmental disabilities. Turning Point, with its team of dedicated employees, strives to teach, empower and encourage the individuals to be self-confident and to make positive contributions to their communities. In doing so, we remain committed to providing a safe and healthy environment on their journey.

Our Values

We believe in empowering our individuals to be the best people they can be. We provide the finest staffing and managerial oversight to ensure the safety of our individuals and offer our staff the proper development tools and training to help them succeed.


*Eligible starting the first day of employment*

  • Medical, Dental, Vision
  • Flex Spend Account
  • Short & Long Term Disability
  • Life Insurance
  • 403b Plans
  • Up to 140+ hours of PTO available (must be eligible)