Director of Program Services



P.O. BOX 548

Newburyport, MA, 01950-4009



Oversees all clinical and residential functions, processes and requirements in consultation with the Chief Operating Officer. Responsible for program and employee development, quality assurance, on-going evaluation of policies and procedures, and coordination of interagency relationships. Works closely with Coordinators, Relief Staffing Coordinator, Program Managers, Nursing, Director of Clinical Services, MAP Administrator, MAP Trainer, and the Director of Human Resources to promote the highest standards of clinical, operational and management service to the individuals supported and to ensure compliance with all program contracts, regulatory and agency policies.


  • Manages the development, delivery, and quality of clinical and residential supports for all programs consisting of 34 programs with 300+ employees and 5 direct reports.
  • Ensures compliance with Turning Point, Inc. policies and procedures, contracts, State and Federal regulations and certification standards, as well as Survey and Certification licensing processes.
  • Ensures the health, safety, and care of all individuals receiving services. Implements, monitors and documents care to assure the residential living environments reflects the best interests and well-being of the individuals supported
  • Advocates for individuals to maximize their community involvement and independence goals
  • Monitors the human rights of all individuals supported to ensure they are safeguarded through close review of all behavior plans, restraint forms, incident reports, program reviews and practices.
  • Ensures the delivery of timely activities of the Human Rights Committee in conjunction with the Human Rights Officer
  • Conducts reviews of organizational, programmatic, operational, budgetary issues and their impact on services and supports being provided
  • Acts as a liaison with DDS, MRC, and other agencies, and as spokesperson for inquiries regarding program services and supports
  • Reports incidents to DPPC. Ensures timely submission of information into HCSIS. Monitors DPPC incidents and investigations, as well as other program Incident Reporting. Coordinates action plans to maintain compliance
  • Ensures programmatic documentation, Individual Service Plans (ISP assessments), behavioral data reports, etc. are complete, accurate, and submitted in accordance with DDS guidelines and deadlines
  • Works closely with Director of Facilities to ensure the repair and maintenance of the residences are in line with the program safety/cleanliness and health standards
  • Maintains professional and effective relationships with all internal/external stakeholders, including family members, guardians, and funding sources
  • Ensures the annual satisfaction surveys are completed by the individuals supported and these surveys are sent to family members/guardians for their input regarding the supports being provided
  • Available on-call for consultation in emergencies or imperative concerns
  • Participates in agency-wide organizational projects and activities, as requested
  • All other duties as assigned by the COO.


  • Attends management meetings to discuss program’s direction, share updates, and discuss problematic challenges
  • Monitors program expenditures and adheres to program budgets. Participates in the budget development process. Ensures program spending stays within established guidelines. Provides financial information to the Director of Finance, as requested. Confers with Coordinators and/or Program Managers regarding line item variations
  • Responsible for the oversight of relief on-call coverage, monitors relief agency performance against contract service agreements, addresses issues with temporary staff, and adheres to relief budgetary requirements.
  • Maintains oversight with Coordinators and their managers to monitor the use of overtime.



  • Bachelor’s degree or equivalent experience in the Human Services field.
  • A minimum of 10+ work experience working in the Human Services field with individuals with developmental disabilities.
  • A comprehensive knowledge of residential services regulations for licensing, quality assurance and human rights is required.
  • A progressively responsible work history demonstrating expanding clinical, supervisory, operational and administrative responsibilities.
  • Work history must demonstrate the ability to successfully hire, develop and promote employees, as well as build individual and team commitment, overcome resistance, and manage conflict
  • Proven ability to make solid, programmatic and personnel related decisions and effectively execute those decision in a timely fashion
  • Strong analytical and reasoning abilities. The ability to read and interpret financial statements and manage a budget
  • Excellent verbal, written and interpersonal communication skills
  • The ability to balance and manage multiple business responsibilities, achieve effective results, and develop workplace strategies supporting organization goals is essential
  • Knowledge of Microsoft Word and Excel, as well as Outlook and/or Google email



Position will require moderate sitting, standing, walking, and driving to meetings and events. On a weekly basis, the approximate standards include the following and are dependent on required workload:

  • Sitting 65%
  • Standing/Walking: 25% or more
  • Lifting: 1% or more
  • Twist/Turn/Squat: 5% or more
  • Forearm Rotation: 4% or more
  • Transportation: Only as needed depending on responsibilities