Coordinator of Program Services

Provides operational, administrative, clinical support and supervision to North Shore Program Managers and their staff working in the group residences that are licensed by the Department of Developmental Services (DDS).  These programs support intellectually and developmentally disabled adult men and women with medical and behavioral needs.   Programs of responsibility will cover 7 group residences located in Beverly and Peabody, MA.
The Coordinator will be required to carry a cell phone with 24 X 7 on call responsibility. The work schedule consists of day/second shift hours on a Monday – Friday basis.


  • Maintains active involvement with group residences by regularly attending staff meetings, assisting the Program Managers with staff training, development, employee relations and performance matters
  • Assists Program Managers in the preparation of documentation for Peer Review, BMAT, Risk Management team and Program Reviews
  • Assists Program Managers with the coordination of ISP documentation and support documentation
  • Oversees the routine household procedures and practices for which the Program Managers are responsible for including: household routines, financial tracking and reporting, menu planning, dietary adherence, grocery shopping and household safety and cleanliness, medical appointments and follow up
  • Supports the Program Managers with interaction with the individual families/guardians, DDS Service Coordinators/Case Managers and day program staff
  • Works collaboratively with the Nursing and Clinical staff, as well as other departments such as the Business Office, Human Resources, and Facilities/Maintenance


  • BS/BA and/or equivalent experience.
  • Five (5) or more year’s management and/or supervisory experience plus (10) year’s work experience working with intellectually and developmentally disabled individuals in a human services residential setting. 
  • Must have a working knowledge of the Department of Developmental Services (DDS) and the ISP processes.
  • Knowledge of behavior plans and their implementation is required. 
  • Proven track record of building strong working relationships with families and other providers. 
  • Strong leadership skills, including employee development, coaching and management skills, as well as excellent written, verbal and interpersonal communication abilities.
  • Must be able to work independently using proven problem solving, conflict resolution and time management skills.
  • Must be certified in CPR, First Aid, and Medication Administration (MAP). 
  • Ability to obtain Proactive Approaches to Behavioral Challenges certification.